Olga Martinov portfolio, Wolt

Works

contact & About

Works

About

Wolt

Team

Solo work

Chen Cohen

UX-UI, Research

Instructor

Self Project

Timeline

3 w.

the most challenging page for the customers, is the most crucial one, the order summary page.

Background

Wolt Israel

Wolt is currently the largest food delivery service company in Israel. It grew quickly over the span of 6 years of its existence.

The design of the customer's Wolt app is crucial for the company's success. It strives to provide a trusting, easy to use, and fun experience, for hundreds of thousands, of hungry people.

The research is based on Wolt's first hand customer service experience, and the solution is only a suggestion for what can stem from estimated data trends.

By making the information more accessible to notice and digest, we increase chances for a better suited delivery experience.

My hypothesis

In the order summary page, accidental mistakes might occur due to cognitive load.

Purchasing the order with the wrong payment method

Accidentally sending the order, to the wrong address

Not noticing if the order was passed as a delivery or a pickup

Wrong expectations for delivery arrival time

Providing the zoo management and the zookeepers, the ability to give their best treatment for all animals.

Perfecting
‍The Order summy

Final product

You can now easily scan a lot of information, that will assist you in making the decision whether you'd like to pass the order, or if the delivery information is correct for you.